Privacy policy

Thrive Osteopathy London is the data controller for information collected through this website and during your care. Contact us at hello@thrive-osteopathylondon.co.uk or 142 Upper Street, Islington, London N1 1PQ.

We may collect contact details, appointment information, health and treatment records, correspondence, payment records and limited technical information about use of the website.

Please avoid sending detailed sensitive medical information through the general website enquiry form.

We use information to arrange and provide healthcare, maintain clinical records, process payments, communicate with you, meet professional and legal duties, improve our services and protect the clinic from fraud or misuse.

Our legal bases may include performance of a contract, legal obligation, legitimate interests and the provision of healthcare. We ask for consent where it is specifically required.

Osteopaths must keep accurate clinical records. Records are stored securely and retained for the period required by professional guidance, insurance and applicable law. Access is limited to people who need it for your care or clinic administration.

We do not sell personal information. We may use carefully selected providers for booking, payments, email and secure records. With your permission, we may communicate with your GP, insurer or another healthcare professional. We may disclose information where required by law or to address a serious safeguarding concern.

You may have rights to access, correct, restrict, erase or object to the use of your information, and to receive certain data in a portable format. Some rights are limited where clinical records must be retained. You can also complain to the UK Information Commissioner’s Office.

For a privacy question or request, email hello@thrive-osteopathylondon.co.uk. We may need to verify your identity before releasing personal information.